Story Surge

Privacy Policy

Privacy Policy

Introduction

Welcome to https://carpet-cleaning-chandler-az.storysurge.net! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we handle the information you provide to us when you use our website, applications, services, or products, available at this domain (hereinafter referred to as “the Company,” “we,” or “us”). Our policy complies with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our digital presence, encompassing:

  1. Our official website at https://carpet-cleaning-chandler-az.storysurge.net
  2. All applications and services offered under this domain
  3. Interactions between authorized users and our platforms
  4. Data collection through website visits, communications, and product/service usage

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site, as they follow their own privacy guidelines.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data:

  1. User Account and Service Access: When you create an account, log in, or use our services, we collect and store your account information for user management.
  2. Payment Information: We process payment details when you make transactions, including financial information required for secure processing.
  3. Purchase History: Data related to your purchases, such as order details and product preferences, is recorded for improved service.
  4. Contact Details: We collect phone numbers, email addresses, and other contact methods for communication purposes.
  5. Location Data: With your consent, we may access your device’s location for location-based services.
  6. Feedback and Reviews: Your feedback, ratings, and reviews help us enhance our products and services.
  7. Social Media Interaction: If you choose to connect your social media accounts, we may collect data from these platforms.
  8. Product Interactions: Information about the products you view or purchase is tracked for personalized recommendations.

Personal Data Collection

We gather diverse types of personal information:

  • Account Information: This includes user names, passwords, and account settings.
  • Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored.
  • Financial Data: We may collect banking information for direct payment processing.
  • Purchase Records: Order history, product details, and delivery addresses are maintained for reference.
  • Device Identifiers: Unique identifiers from your mobile device or browser enable us to recognize your preferences.
  • Location Information: Your geographical location data helps us provide location-specific services.
  • Feedback and Communication: Any feedback, comments, emails, messages, or calls you initiate with our team are stored.
  • Social Media Profile Data: If linked, we may access your public social media profile information.
  • Product Interactions: We track product views, clicks, and purchases to personalize content.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions like login and navigation.
  • Preference Cookies: They remember your preferences for a customized experience.
  • Analytics Cookies: Used to understand website usage, improve performance, and provide relevant content.

Users can control these through browser settings, but disabling them may impact functionality. For more information on cookies used on our site, refer to our Cookie Policy.

Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If you are a parent or guardian and believe we have collected such information by mistake, please contact us at the details provided below, and we will take prompt action to rectify the issue.

Your Data Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: You can request access to the data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for direct marketing or similar purposes.
  • Non-Discrimination: Ensure no adverse decisions are made solely based on automated processing.

To exercise these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section. We will respond within the time frame prescribed by applicable laws.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests related to your privacy:

We value your trust in providing us with your personal data, and we are committed to protecting it.